Currently, TherapyPM doesn't allow you to select a specific service within an existing authorization. Instead, you can create a separate auth for the sp...

When a client switches insurance companies and you're unable to bill for past services, start by checking the authorization number. It's easy to ove...

“Clubbing” happens when two or more sessions have the same patient, date of service, and treatment service. The system combines them into one main sessio...

Navigating denied claims on TherapyPM is easy. Here's how you can do it: 1. Go to Payments > Cash Posting.  2. Follow the steps in this article to ...

If you’re seeing rejections for invalid ZIP codes in Box 32, it’s likely because the Place of Service (POS) is set to Home (12). In this case, TherapyPM aut...

To view expired authorizations in drop-downs, you must activate the authorization. Navigate to the Patient module and select the patient. Go to Ins/Autho...

BCBAs can view Behavior Technician hours directly from the dashboard.  Navigate to the Dashboard. Go to the Staff section.  Locate the BCBA Billab...

By default, timesheets are configured to pull only rendered sessions with finalized notes. Since non-billable appointments (such as travel) don't have s...

Currently, TherapyPM does not include a setting that prevents appointments from being billed without an attached note. However, this is a feature we may con...

Navigate to Settings > Patient Setup > Patient Settings. Change the name format under Name Type by selecting the preferred toggle. Once updat...