TherapyPM App FAQs

Why Can't I Login to the Mobile App?
Mobile login is temporarily disabled due to ongoing maintenance. You're currently using a beta version of the app. The latest update will be available s...
Fri, 3 Oct, 2025 at 3:36 PM
Why Aren't My Rendered Sessions Showing Up in Manage Billing tab?
If rendered sessions aren't appearing in Manage Billing, you can check your patient's authorization status - whether it is Active or in a Placeholde...
Mon, 6 Oct, 2025 at 12:55 PM
Why Doesn't TherapyPM Allow Me to Add the Same Phone Number in the Siblings Profile?
TherapyPM doesn't allow you to use the same mobile number and email address for more than one individual patient account. For siblings, you can only add...
Mon, 6 Oct, 2025 at 1:13 PM
How do I Switch Insurance Companies on An Existing Claim in TherapyPM?
First, check which authorization is used to create the claim. If it is Inactive, then change the status to Active. Alternatively, you can create a new autho...
Mon, 6 Oct, 2025 at 1:48 PM
I want to bill the sessions but I cannot see the dates. How do I fix this?
Whenever you generate billing in the Manage Billing section, TherapyPM generally batches the sessions that fall within the selected date range. Each line it...
Tue, 21 Oct, 2025 at 12:06 PM
Why aren't the units generating for my patient despite having sessions for at least an hour?
If your patient's authorization details are incorrect, then TherapyPM won't generate the units for their sessions. To avoid this mishap, we suggest ...
Tue, 21 Oct, 2025 at 12:24 PM
How to refund the payment back to the patient?
Initiating a refund with TherapyPM is simple, however, you can only act after the transaction is completed.  Navigate to the Patients module and select...
Tue, 21 Oct, 2025 at 12:45 PM
Why does the system allow us to create appointment for services without approved units?
TherapyPM usually allows you to schedule appointments when both approved and unapproved units are entered as "0". In such cases, the system consid...
Tue, 21 Oct, 2025 at 12:57 PM
Can we create appointments with unapproved units and still bill it to the insurance?
Yes! You can still create appointments by adding unapproved units. Additionally, you can also send the claims for billing to insurance. 
Tue, 21 Oct, 2025 at 1:02 PM
How to create appointments that I don't want to bill?
Navigate to the Patients module. Select the preferred patient either by scrolling or using the search bar.  Go to Ins/Authorization.  Select the preferre...
Tue, 21 Oct, 2025 at 1:13 PM