TherapyPM App FAQs
Mobile login is temporarily disabled due to ongoing maintenance. You're currently using a beta version of the app. The latest update will be available s...
Fri, 3 Oct, 2025 at 3:36 PM
If rendered sessions aren't appearing in Manage Billing, you can check your patient's authorization status - whether it is Active or in a Placeholde...
Mon, 6 Oct, 2025 at 12:55 PM
TherapyPM doesn't allow you to use the same mobile number and email address for more than one individual patient account. For siblings, you can only add...
Mon, 6 Oct, 2025 at 1:13 PM
First, check which authorization is used to create the claim. If it is Inactive, then change the status to Active. Alternatively, you can create a new autho...
Mon, 6 Oct, 2025 at 1:48 PM
Whenever you generate billing in the Manage Billing section, TherapyPM generally batches the sessions that fall within the selected date range. Each line it...
Tue, 21 Oct, 2025 at 12:06 PM
If your patient's authorization details are incorrect, then TherapyPM won't generate the units for their sessions. To avoid this mishap, we suggest ...
Tue, 21 Oct, 2025 at 12:24 PM
Initiating a refund with TherapyPM is simple, however, you can only act after the transaction is completed. Navigate to the Patients module and select...
Tue, 21 Oct, 2025 at 12:45 PM
TherapyPM usually allows you to schedule appointments when both approved and unapproved units are entered as "0". In such cases, the system consid...
Tue, 21 Oct, 2025 at 12:57 PM
Yes! You can still create appointments by adding unapproved units. Additionally, you can also send the claims for billing to insurance.
Tue, 21 Oct, 2025 at 1:02 PM
Navigate to the Patients module. Select the preferred patient either by scrolling or using the search bar. Go to Ins/Authorization. Select the preferre...
Tue, 21 Oct, 2025 at 1:13 PM