If you’re seeing rejections for invalid ZIP codes in Box 32, it’s likely because the Place of Service (POS) is set to Home (12). In this case, TherapyPM automatically uses the patient’s address for Box 32.

To fix the issue, make sure the patient’s ZIP code is in the 9-digit format (XXXXX-XXXX) instead of just 5 digits, then resubmit the claim. This should clear the rejection and allow the claim to go through successfully.