Non-billable appointments, such as staff meetings or admin time, do not automatically count toward supervision tracking in TherapyPM. Supervision calcul...

On TherapyPM, you can add the Prior Authorization (PA) number on your claims in two ways: #1: For the New Claims You can update the prior authorization...

Currently, TherapyPM supports only one Patient Portal login per client. At this time, multiple parents or guardians cannot have separate portal logins for t...

If any EOB contains reversal transactions, the system may not automatically apply payments as expected. Reversals require manual adjustments to ensure balan...

You can verify whether any payments were applied by following these steps: Navigate to Payments > Cash Posting. Copy the check number from the EOB.  ...

Report loading times may be longer when the system is processing a large volume of data or during temporary network interruptions. This is normal and typica...

If mobile app access is not enabled for your account, you will not be able to log in to the TherapyPM mobile app, even if your website login works. In t...

The HCFA form prioritizes authorization numbers entered manually in Manage Billing. Any value entered there will override the authorization number stored in...

Appointment email reminders can be turned off only by an Admin user or a staff member who has Admin access. To disable the reminders, please follow the step...

To allow a staff member to render their all own sessions, you need to give them the Update Session Status permission. You can do this by following these ste...