TherapyPM App FAQs

Can I schedule overlapping appointments in TherapyPM?
Yes! TherapyPM allows overlapping appointments. When you attempt to schedule one, the system displays a pop-up warning that another appointment is already b...
Tue, 19 Aug, 2025 at 10:18 AM
What is EDI? Why do I see this in TherapyPM often?
EDI stands for "Electronic Data Interchange". It is an electronic document that gets transmitted to the clearinghouse when you push claims to SFTP...
Thu, 21 Aug, 2025 at 12:20 PM
How to Revert the Submitted Timesheets?
If you wish to rectify the submitted timesheets in case of any errors or updates, you can revert the timesheets using the following steps:  Navigate to Pa...
Tue, 26 Aug, 2025 at 11:18 AM
Can I upload EOBs or files to automatically post payments in TherapyPM?
Currently, payment posting in TherapyPM is a manual process. Whenever you receive EOBs, you can use the Add Deposit function to upload any supporting files ...
Thu, 28 Aug, 2025 at 12:42 PM
Why do I see the alert “Schedule is not in Facility Work Schedule. Please check Work Schedule under Settings” when trying to book a session? How can I fix this?
This alert commonly appears whenever you try to schedule an appointment outside of the provider's scheduled work hours in TherapyPM. For example, if the...
Sat, 30 Aug, 2025 at 10:28 AM
I cannot view my newly added patients' names while scheduling appointments on TherapyPM. How do I fix this?
TherapyPM has the option to view the patients' names while scheduling, regardless of whether they are old or new patients. To view their names, please f...
Thu, 4 Sep, 2025 at 10:41 AM
Can I track my geo-location when punching in or out with TherapyPM?
At present, TherapyPM doesn’t capture geo-location for staff punch-in/out. However, we’re always enhancing our platform, and this feature may be introduced ...
Tue, 9 Sep, 2025 at 10:03 AM
How do I enter travel appointments to a client’s school?
Use the Specific Patient Location option. If the school address is saved in the patient’s profile, it will appear there. Select the respective patient, and ...
Tue, 9 Sep, 2025 at 10:09 AM
How to Send an Email to the Patient for the Generated Invoice?
Navigate to Billing > Patient Statements.  Select the 2nd tab: Manage Statement(s). Choose Invoice under Sort By. Also, choose the Paid Status and the...
Thu, 18 Sep, 2025 at 1:11 PM
I am trying to approve the leave for my staff but I am unable to. How do I fix this?
TherapyPM might be deterring you from approving the leave request, as the provider may have an appointment scheduled on that day. You can cancel the appoint...
Fri, 3 Oct, 2025 at 10:41 AM