TherapyPM App FAQs

Why can’t I edit a session after removing it from billing?
When you select Remove from Billing in the Process Billing section, the session is moved to Unbillable Activities. This means the session is no longer eli...
Tue, 11 Nov, 2025 at 1:11 AM
Why is my session note locked, and how can I unlock it?
If a session note shows the message “Locked – contact admin to unlock,” it means the session has been finalized or locked to prevent further edits. You ...
Tue, 11 Nov, 2025 at 1:25 AM
Patients - How to add a new credit card for a patient?
TherapyPM allows you to add a patient's credit card information under their profile.  Log on to your TherapyPM portal using this link https://app.the...
Thu, 20 Nov, 2025 at 6:08 AM
Provider - How to Upload Documents Other than Credentials/Certifications/Qualifications?
Log in to TherapyPM here: https://app.therapypms.com. Navigate to Biography > Credentials.  Scroll down to find "Other Documents". Add your...
Sat, 22 Nov, 2025 at 2:41 AM
Payments - How to Edit the Deposit in Cash Posting?
In the Cash Posting screen, deposits represent payments received (e.g., checks, EFTs).  To edit/update the deposit on TherapyPM: Navigate to Payments ...
Thu, 27 Nov, 2025 at 4:28 AM
Payments - How to Add the Deposit in Cash Posting?
In the Cash Posting screen, deposits represent payments received (e.g., checks, EFTs).  To add the deposit in Cash Posting: Navigate to Payments > ...
Thu, 27 Nov, 2025 at 4:31 AM
Can TherapyPM show appointments in my time zone while keeping them correct for other staff in different time zones?
TherapyPM uses Universal Time Zone (UTC) standards to maintain scheduling consistency across all users. Appointments are set at a specific time and will ...
Wed, 3 Dec, 2025 at 1:46 AM