When you select Remove from Billing in the Process Billing section, the session is moved to Unbillable Activities. This means the session is no longer eli...

If a session note shows the message “Locked – contact admin to unlock,” it means the session has been finalized or locked to prevent further edits. You ...

TherapyPM allows you to add a patient's credit card information under their profile.  Log on to your TherapyPM portal using this link https://app.the...

Log in to TherapyPM here: https://app.therapypms.com. Navigate to Biography > Credentials.  Scroll down to find "Other Documents". Add your...

In the Cash Posting screen, deposits represent payments received (e.g., checks, EFTs).  To edit/update the deposit on TherapyPM: Navigate to Payments ...

In the Cash Posting screen, deposits represent payments received (e.g., checks, EFTs).  To add the deposit in Cash Posting: Navigate to Payments > ...

TherapyPM uses Universal Time Zone (UTC) standards to maintain scheduling consistency across all users. Appointments are set at a specific time and will ...

If you’re unable to edit the Diagnosis Library despite having the correct role or permissions, it may be due to a session refresh issue. Permissions are...

If a deposit is entered with a $0 amount, it will not appear as an available deposit to apply to sessions. Deposits in TherapyPM are intended to represe...

This usually happens due to a browser cache or session issue. Sometimes your browser may store outdated login data or redirect paths, which can cause unexpe...