TherapyPM App FAQs

Providers - How to Reset the From and To Timing in the Work Schedule?
Login to TherapyPM portal using the link: https://app.therapypms.com/. Go to Biography > Work Schedule.   Click on the clock icon under Start...
Fri, 20 Jun, 2025 at 10:43 PM
Providers - What is the Maximum File Size and File Type Accepted in Credentials/Clearances/Qualifications of Providers?
40 mb is the maximum file size accepted.
Fri, 20 Jun, 2025 at 10:43 PM
Providers - How to Set Up Provider Notification for Upcoming Appointments, Expiring Auth, Activity, and Credentials?
Login to TherapyPM portal using the link: https://app.therapypms.com/.  Go to Biography > Notification Settings.  Click on “Appointment”.  ...
Sat, 22 Nov, 2025 at 2:31 PM
Payment - How to Upload 835 Files in E-Remittance Screen?
The 835 file is a standard electronic file format used for healthcare payment remittance.  To upload this file: Navigate to the E Remittance section. ...
Sat, 22 Nov, 2025 at 2:41 PM
Payment - How to Upload ERA Text in E-Remittance Screen?
ERA (Electronic Remittance Advice) text files provide information about claim payments and denials. To upload the ERA text file: Go to the E Remittance s...
Thu, 27 Nov, 2025 at 2:23 PM
Payments - How to Import ERA in E-Remittance Screen?
To import ERA data into the system: Navigate to the E Remittance screen. Use the Import ERA button to import an ERA file (if it has been previ...
Sat, 22 Nov, 2025 at 2:43 PM
Payments - What is the Deposit List of Fields That Will Be Displayed in the Cash Posting Screen?
The Deposit List fields in the Cash Posting screen typically include: Deposit Date: The date the payment was received or processed. Check No: The numb...
Fri, 20 Jun, 2025 at 10:47 PM
Payments - How to Add/Edit Hint Notes in Deposit Details?
Hint Notes provide additional information related to the deposit and are useful for internal tracking. To add/edit hint notes: Navigate to Payments &g...
Thu, 27 Nov, 2025 at 3:32 PM
Payments - How to Use the "Retract Transaction" Action in the Cash Posting Screen?
The Retract Transaction action is used to reverse a posted payment if it was applied incorrectly. To retract the transaction: Navigate to Payment > Ca...
Sat, 22 Nov, 2025 at 3:36 PM
Payments - How Do You Use the "Pay As Billed" Action on the Cash Posting Screen?
The Pay as Billed action is used when the payer has paid the full billed amount, with no adjustments or discrepancies. To use the "Pay As Billed"...
Sat, 22 Nov, 2025 at 3:45 PM