TherapyPM App FAQs

Patient - What is "Active" Patient Profile Status?
Profile status for patients can be accessed from the All Patient list and in the patient info screen. A patient profile with active status will have all the...
Sat, 22 Nov, 2025 at 6:59 AM
Patient - What is "In-Active" Patient Profile Status?
Profile status for patients can be accessed from the Patients list and in the patient info screen. The inactive status denotes that therapy sessions cannot ...
Sat, 22 Nov, 2025 at 7:01 AM
Patient - What is "Leaving Soon" Patient Profile Status?
Leaving Soon denotes that the existing patient might not receive services anymore, or they may seek lesser services. All other statuses except for in-active...
Sat, 22 Nov, 2025 at 7:03 AM
Patient - What is "Pending Approval" Patient Profile Status?
Pending Approval denotes that the new patient profile is waiting for approval from the Admin before commencing services for them.   All other statuses exce...
Sat, 22 Nov, 2025 at 7:04 AM
Patient - What is "Waitlist" Patient Profile Status?
Waitlist denotes that the patient is currently waiting for approval before they can commence their services.  All other statuses except for inactive status...
Sat, 22 Nov, 2025 at 7:06 AM
Patient - What is "On-Hold" Patient Profile Status?
On-Hold denotes that the patient's services are currently on a pause.  All other statuses except for inactive status will be considered active statuses...
Sat, 22 Nov, 2025 at 7:08 AM
Patient - What is "Onboarding" Patient Profile Status?
All other statuses except for inactive status will be considered active statuses, and appointments can be scheduled, and billing can be performed. Log on ...
Sat, 22 Nov, 2025 at 7:11 AM
Patients - What is the Maximum File Size and Acceptable File Types for File Uploads?
40 MB is the maximum file size accepted in TherapyPM.
Fri, 20 Jun, 2025 at 1:02 PM
Provider - How to View/Edit Provider Bio Info?
Log in to the TherapyPM portal using the link: https://app.therapypms.com/.  Click the Biography tab in the left navigation to access the provider info...
Sat, 22 Nov, 2025 at 2:20 AM
Provider - How to View/Add Signature in Provider Bio?
Log in to the TherapyPM portal using the link: https://app.therapypms.com/.  Click the Biography tab in the left navigation to access the provider info...
Sat, 22 Nov, 2025 at 2:29 AM