If any EOB contains reversal transactions, the system may not automatically apply payments as expected. Reversals require manual adjustments to ensure balances and payments are reflected correctly. 

To check whether your payments were applied from the EOB or not, please visit this article! 

If the EOB includes reversals:

• Payments must be manually adjusted.
• Review each affected claim carefully.
• Update payment amounts and balances as needed.

For further assistance with manual adjustments, please reach out to our support team without hesitation.