TherapyPM App FAQs

Billing - How to generate an invoice in the patient statement module?
In the Processing Statement module, select the patient’s statement and use the Generate Invoice action to create a billing invoice. This invoice can then be...
Fri, 20 Jun, 2025 at 4:41 PM
Billing - How to retract a generated patient statement?
If a statement was issued with errors or requires changes, use the Retract Statements action to pull back or cancel the statement, allowing you to make corr...
Fri, 20 Jun, 2025 at 4:41 PM
Billing - What do I do if the total Amount and paid Amount has a difference?
If there is a difference between the Total Amount and the Paid Amount, the next step would be to: Verify the payment history. Determine if there are outs...
Fri, 20 Jun, 2025 at 4:41 PM
Billing - How to print an invoice in Manage Statement module?
In the Manage Statements module, generate the invoice you want to print. Click the Action button and select the Print Invoice action to generate a print-fri...
Fri, 20 Jun, 2025 at 4:42 PM
Billing - How to email an invoice in the Manage Statement module?
In the Manage Statements module, select the invoice you want to email and click the Email Invoice action option.  The patient's email in the email sta...
Fri, 20 Jun, 2025 at 4:42 PM
Billing - How to save an email template in Patient Statement module?
Email templates can be created and saved in the system to improve ease of use when emailing an invoice to a patient. In the email statement module, users ca...
Fri, 20 Jun, 2025 at 4:42 PM
Billing - How to sort Eligibility & Benefits by patient and authorization?
In the Eligibility & Benefits screen, use the patient and authorization list options to sort the eligibility and benefits generated in the table. Then, ...
Fri, 20 Jun, 2025 at 4:42 PM
Billing - How to request a new eligibility in the Eligibility & Benefits screen?
In the Eligibility & Benefits screen, locate the option to Request New Eligibility. Enter the patient’s details and insurance information, and submit th...
Fri, 20 Jun, 2025 at 4:42 PM
Billing - Where can we view the remaining request count in the Eligibility & Benefits screen?
The remaining requests count can usually be found at the top of the Eligibility & Benefits screen, showing how many eligibility checks or requests are l...
Fri, 20 Jun, 2025 at 4:42 PM