TherapyPM App FAQs

Billing - How to create and save an email template in Patient Statement module?
Email templates can be created and saved in the system to improve ease of use when emailing an invoice to a patient. In the Patient Statement module, you ca...
Fri, 28 Nov, 2025 at 3:27 PM
Billing - How to sort Eligibility & Benefits by patient and authorization?
To sort Eligibility & Benefits based on the patient and authorization: Navigate to Billing > Eligibility.  Use the filters for patient, insuran...
Fri, 28 Nov, 2025 at 3:42 PM
Billing - How to request a new eligibility in the Eligibility & Benefits screen?
To request a new eligibility: Navigate to Billing > Eligibility.  Click on "Request Eligibility" (top right).  Enter the patient's deta...
Fri, 28 Nov, 2025 at 3:48 PM
Billing - Where can we view the remaining request count in the Eligibility & Benefits screen?
The remaining requests count can usually be found at the top of the Eligibility & Benefits screen, showing how many eligibility checks or requests are l...
Sat, 21 Jun, 2025 at 2:12 AM
How can I change my password?
Users can change their password on their Admin, Provider, or Patient Portal by accessing their account profile settings from the dashboard view. This fea...
Wed, 16 Jul, 2025 at 1:32 AM
What is the 2-step authentication and why should I use it?
The 2-step authentication process provides an additional layer of security for user login on top of your account password. The 2-step verification in Therap...
Wed, 16 Jul, 2025 at 1:38 AM
Why are my providers not able to edit their patient info?
Providers in TherapyPM need access to edit their patient information in the provider portal. The admin will have to provide access to the providers to edit ...
Wed, 16 Jul, 2025 at 2:01 AM
What are CPT codes 98977 and 98978 used for in pediatric therapy?
CPT 98977 is used for remote monitoring of the musculoskeletal system, while 98978 is used for cognitive behavioral therapy (CBT). Both codes support remote...
Wed, 16 Jul, 2025 at 9:43 PM
Can pediatric therapists bill for RTM codes?
Yes. Pediatric therapists are eligible to bill for Remote Therapeutic Monitoring codes, depending on the scope of practice and payer rules.
Wed, 16 Jul, 2025 at 9:43 PM
What’s the difference between RTM and RPM?
RTM captures subjective data like therapy adherence and pain levels, while RPM (Remote Physiological Monitoring) captures objective data like heart rate or ...
Wed, 16 Jul, 2025 at 9:45 PM