Why do I see the alert “Schedule is not in Facility Work Schedule. Please check Work Schedule under Settings” when trying to book a session? How can I fix this? : TherapyPM

Why do I see the alert “Schedule is not in Facility Work Schedule. Please check Work Schedule under Settings” when trying to book a session? How can I fix this? Print

Modified on: Sat, 30 Aug, 2025 at 12:58 AM

This alert commonly appears whenever you try to schedule an appointment outside of the provider's scheduled work hours in TherapyPM. For example, if the provider's schedule is set in the Staff Module as 9:00 am - 5:00 pm, any attempt to book before/after those hours will trigger the alert. The system won't allow the session to be scheduled outside those times.

To know more about how to adjust your provider's work schedule, please visit this article!

Did you find it helpful? Yes No

Why do I see the alert “Schedule is not in Facility Work Schedule. Please check Work Schedule under Settings” when trying to book a session? How can I fix this? Print

Related Articles