Overview:
If you need to retract billed claims from secondary billing, follow these steps to ensure a smooth process.
Steps to Retract Billed Claims:
Go to the Cash Posting tab and access the primary claim deposit.
Select the deposit and click Show Details.
Remove the secondary payer from the deposit.
Navigate to Secondary Billing Management.
Select the claim and click Refresh Secondary Claims from the bottom dropdown.
This will allow you to retract the billed claims. Please let us know if you need any further assistance.