The below article details on how to update/ manage patient info in the patient portal.


Clients can edit their information using the client portal. To make changes, follow these steps:

  1. Click on "My Info" from the navigation bar.
  2. Edit any information that requires an update. The details entered by the admin/provider when the profile was created will be there. It is important to note that some details cannot be modified.
    1. First Name: Input the patient's first name.
    2. Middle Name: Input the patient's middle name.
    3. Last Name: Input the patient's last name.
    4. Date Of Birth: Select the date of birth from the calendar. 
    5. Gender: Choose the patient's gender from the provided drop-down. 
    6. Relationship: Select the patient's relationship for insurance purposes from the drop-down list.
    7. Address: Enter the patient's residency details. There will be separate fields for street, city, state, and zip code.
    8. Phone: Provide the patient's contact number and select the type (e.g., work, cell). You can add additional phone numbers. 

    9. Email: Input the patient's email address and select its type (e.g., work, cell). You can add additional email addresses.

    10. POS: Enter the service location, such as office, school, home, etc.

    11. Region: Specify the service region.

    12. Default Time zone: Choose the time zone of the client.

    13. Race & Ethnicity: Choose the patient's race from the drop-down menu.

    14. Preferred Language: Select the patient's preferred language from the drop-down menu. 

    15. First Date Seen: Input the date of the initial assessment. This field cannot be edited.

    16. Referred By: Select the referring physician or doctor who directed the patient to the facility for service. This field cannot be edited.

    17. Assignment: Select Yes to accept the assignment or No. This field cannot be edited.

    18. Guarantor Information: Input the guarantor details for billing purposes. To fill in the details, you need to check the box that says, "Is Guarantor Available?"

    19. Guarantor First name: Enter the guarantor's first name.

    20. Guarantor Last Name: Enter the guarantor's last name.

    21. Guarantor Date of Birth: Select the date of birth of the guarantor from the calendar.

    22. Guarantor Address: Input the guarantor's address. If the patient and the guarantor share the same address, check the box that says, "Same as Patient Address."

    23. Upload Patient Signature: Upload the patient's signature for future paperwork convenience.

  3. Once you have edited the details, click on the "Save Patient" button.