This article details on how to access telehealh session from the patient portal.



The Telehealth video conference feature can be accessed through the patient portal. To access and start your telehealth appointment, follow these steps. 

  1. Log into the client portal.
  2. Identify the appointment in the calendar view. To access the appointment, you can do either of these two ways:
    1. Click the My Calendar tab from the left navigation bar to access the patient calendar. Then identify the telehealth appointment (time block with a video icon) in the calendar and click the appointment block.
    2. In the pop-up screen, click the Start Telehealth Appointment button to begin the video conference session.
    3. At the start of the session, users will be directed to a pop-up screen for telehealth acknowledgment. Read and acknowledge all the instructions and click on the Start Your Session button. This action will open a new tab where you would need to fill in your name and join the meeting.
    4. In the video conference interface, you will have the feature to mute or unmute your video, and audio, enlarge the screen, share window/screen, and chat during the call.A screen shot of a video call

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